img
whatsapp

Frequently Asked Questions

Help Center

General Questions

Routech Luggage Ship is a convenient and cost-effective shipping service that allows you to send luggage, boxes, golf bags, bikes, and other personal belongings door-to-door, both domestically and internationally, through premium carriers like DHL and FedEx.

Shipping your luggage saves you time and hassle at airports, helps you avoid excess baggage fees, and ensures your belongings arrive safely at your destination.

  • Global Coverage: Ship luggage to and from 200+ countries. 

  • Door-to-Door Service: No drop-off points, full convenience. 

  • Affordable Pricing: Discounted shipping rates, no surprise airline fees. 

  • Real-Time Tracking: Monitor your shipment every step of the way. 

  • Secure & Insured: Travel worry-free with insurance options. 

  • Reliable customer support 

We partner with top carriers such as DHL and FedEx to provide safe and efficient delivery services globally. 

How It Works

  1. Plan Your Shipment – Get an instant quote based on destination, weight, and delivery speed. 

  1. Book Online – Schedule your pickup date and complete payment. 

  1. Pack Your Items – Use secure packaging and attach provided labels. 

  1. Pickup/Drop-Off – Either schedule a pickup or drop off your shipment. 

  1. Track & Receive – Track your shipment online and receive it at your door.

International Shipping

Yes, we ship to most countries worldwide with express and economy options.

Duties and taxes are not included in the shipping fee and are paid directly to customs at destination. 

Packing Instructions

  • Use a sturdy suitcase or box. 

  • Avoid overpacking to prevent damage. 

  • Seal all zippers and reinforce with tape if necessary. 

Yes! We ship sports equipment. Pack them in a hard case or a shipping box with proper padding. 

Payment & Modifications

We accept Visa, MasterCard, American Express, and Discover. Payments are processed in SAR. 

You can modify or cancel your booking within 24 hours of placing it for free. After processing, a change fee may apply. 

For international shipping, we recommend booking at least 5-7 days before your trip.

You can ship standard luggage, duffel bags, suitcases, boxes, sports equipment, and more. 

Yes — basic insurance is included with every shipment. You can also choose enhanced coverage for valuable items. 

Absolutely! We offer flexible pickup and delivery options from homes, hotels, offices, and other locations worldwide. 

Pricing & Weight

Shipping cost is based on destination, weight (actual or dimensional), and shipping speed (express or economy). 

Dimensional weight = (Length x Width x Height) ÷ 139 (in inches). The higher between actual weight and dimensional weight is used for billing. 

Measure from the longest points, including wheels and handles.

Restrictions & Insurance

We do not accept hazardous materials, alcohol, live animals, cash, weapons, or illegal substances. 

Yes! Each shipment comes with complimentary insurance (usually $100). You can purchase additional coverage at checkout. 

Tracking & Claims

Track your shipment in real-time using your tracking number on our website or through the Application. 

Contact us within 3 business days with photos and a detailed description to file a claim.